Shipping + Return Policy
At this time, we do not offer return services on purchases due to sanitary and safety concerns/precautions regarding the COVID-19 pandemic. In the unlikely circumstance that you are unhappy with your order, please contact us and we will do our best to help with the issue.
All sales are final once they are placed/processed in our system. This occurs immediately after you submit your order with us. We do not issue any sort of cancellation.
Order errors can be corrected on our end if you contact us in time before the order is mailed out. See info below to learn more about incorrect information inputs.
Input Incorrect Information While Placing An Order
If you notice you put in the wrong select or shipping address before your order has been mailed, please contact us right away so we can make corrections. If you do not contact us in time, there is nothing we can do to prevent the order from being delivered because the package is no longer in our possession. You will have to contact us for an exchange upon receiving your package. Customer will be responsible for covering postage costs there and back however.
In some circumstances where the package is unable to forward to recipient for whatever reason (invalid destination, recipient moved locations, etc.), the USPS will usually return the package to us. Please contact us if you tracking information states "returned to sender" and we can resend it - reshipment fee is to be covered by buyer/recipient. We are not obligated to refund you for previous shipping cost if you refuse to pay reshipment fee. If your package is returned to us, you will need to reach out to us yourself for reshipment.
Further Charges for International Delivery
We are not responsible for any international duties/taxes/tariffs/customs charged to customers upon international delivery. If packages are declined or returned back to us, you will be refunded your order value MINUS the international shipping cost.
Item Arrived Damaged
Although all orders are sent in protective packaging, sometimes the item can be damaged due to USPS handling while in transit. If your order arrived damaged, please contact us and we will address the situation from there. However, please keep in mind Sweetshop Jewelry is not responsible for packages once they have been shipped out so the issue should also be taken up with USPS themselves at USPS.com.
Lost or Stolen Mail - Tracking Says Delivered But No Package Arrived
Once an item is dropped off at USPS and is shown as "in transit," Sweetshop Jewelry is no longer responsible for the package and will not be responsible for a product replacement or refund if the item is lost.
If you have any shipping issues, please contact USPS directly with your tracking number. There are times when USPS will indicate "delivered" before it is actually delivered. if this occurs, please wait 3 business days. If still undelivered, please contact USPS directly.
Please contact me via email prior to your purchase if you would like insurance on your shipment.
By placing an order with us, you are fully agreeing to all conditions and terms of our shop policies.
Thank you so much for supporting our small shop!
Lots of love always,