Refund policy

Returns

At this time, we do not offer return services on purchases due to sanitary and safety concerns/precautions regarding the COVID-19 pandemic. ALL SALES ARE FINAL unless you need a size exchange. See info below to learn more about size exchanges.

Size Exchanges

We offer the opportunity to exchange out any jewelry for a bigger or smaller size in that same exact product but all additional shipping expenses (return label and new shipping label to send back exchange to customer) MUST be covered by the customer seeking a return/exchange. The item(s) MUST be returned within two weeks of receiving the package (delivery date stated on parcel's tracking information). We DO NOT accept returns after that return time frame has expired. Due to this matter, we strongly encourage you to select the correct sizing information or contact us for sizing assistance before placing your order.

Upon receiving the return, we will inspect the item(s) to make sure it is in the same state as it was when we first sent it to you. If everything is fine and there are no alterations or flaws to the item, we will go forth with the size exchange process.

Please note size exchanges can take up to two weeks to fulfill and ship out.

Cancellations

All sales are final once they are placed/processed in our system. This occurs immediately after you submit your order with us. We do not issue any sort of cancellation.

Order errors can be corrected on our end if you contact us in time before the order is mailed out. See info below to learn more about incorrect information inputs.

Input Incorrect Information While Placing An Order

If you notice you put in the wrong size or shipping address before your order has been mailed, please contact us right away so we can make corrections. If you do not contact us in time, there is nothing we can do to prevent the order from being delivered because the package is no longer in our possession. You will have to contact us for a size exchange upon receiving your package. See info above to learn more about size exchanges.

Item Arrived Damaged

Although all orders are sent in protective packaging, sometimes the item can be damaged due to USPS handling while in transit. If your order arrived damaged, please contact us and we will address the situation from there. However, please keep in mind Sweetshop Jewelry is not responsible for packages once they have been shipped out so the issue should also be taken up with USPS themselves at USPS.com.